Frequently Asked Questions

Getting started

What services do you offer?

We offer chiropractic care, massage therapy, and acupuncture, all in one Highland Park office. Learn more about our care.

How do I schedule an appointment?

Book online (opens in a new tab), call us at (651) 699-8610, or text us at (651) 318-0575. You can also email us at office@willowchiromn.com.

How do I complete my new patient paperwork?

If you book online, your intake paperwork is part of the booking process. If you schedule by phone, we will text or email your paperwork to you. If you are not able to complete it ahead of time, please arrive 15 minutes early.

Do you see children?

Yes. We are a family practice and offer gentle, age-appropriate care for babies, toddlers, and growing kids. Learn more about pediatric care.

I was a Village Acupuncture & Massage Therapy patient. What changed?

Village closed on September 1, 2026, and we are excited to share that its massage therapists and acupuncturists are now part of Willow. If this is your first visit since the change, you will need to complete updated paperwork. We will make it as painless as possible! Meet our providers.

Your first chiropractic visit

What happens at my first visit?

Once your paperwork is complete, you will be taken to a private exam room. Your chiropractor will talk with you about why you came in, when your symptoms started, and how often you notice them. Next, she will do a physical exam, which may include range of motion, muscle, orthopedic, and neurological tests.

How is my treatment plan decided?

Your chiropractor will build a plan around your goals. Some patients want relief from pain, some want to support their overall health, and others want to perform better in a sport or activity. We welcome all of these goals.

What might treatment include?

Treatment may include soft tissue work such as trigger point therapy, electrical muscle stimulation, or therapeutic ultrasound to help muscles relax. It often includes a chiropractic adjustment, which helps a restricted joint move more freely. There are many adjustment techniques, and your chiropractor will work with you to choose the one that fits you best.

What happens after my visit?

You may receive home care instructions, such as stretches, exercises, ice or heat, posture tips, or nutrition recommendations. Your chiropractor will also share her recommendations for follow-up care.

Insurance and billing

Do you take insurance?

Yes. We are in network with most insurance plans, including BCBS, Medica, UHC, UMR, Surest, HealthPartners, Aetna, Medicare, Cigna, and Medicaid. Coverage may vary depending on your specific policy. Network availability for acupuncture is more limited. Please verify coverage with your member services representative if you have any questions.

How do I pay my bill?

You may request a link to pay your balance by texting us at (651) 318-0575. The link will connect automatically to your account.

If you would rather pay right now, our previous credit card system is still available for online bill pay.

Pay your bill online (opens in a new tab)

Location

Where are you located?

We are at 730 Cleveland Ave South, Saint Paul, MN 55116, in the Highland Park neighborhood. We have a parking lot for patients. Get directions (opens in a new tab).